Payment Policy

Secure Checkout

Your payment security is our first concern at Elvado. To safeguard your payment and personal information during transmission, we use industry-standard SSL (Secure Socket Layer) encryption. By replacing sensitive payment details with a unique, non-sensitive identifier, tokenization technology ensures the safety of every transaction. Your payment information is managed according to the highest security standards through our payment processing partners’ compliance with PCI-DSS (Payment Card Industry Data Security Standard). To further prevent unauthorised access, your credit card details are never stored on our servers.

Accepted Payment Methods

PayPal – For your convenience, Elvado securely accepts payments through PayPal. All transactions are handled using PayPal’s encrypted and protected payment system, ensuring a safe checkout experience for every timepiece purchased.

Additional Payment Options – From time to time, we may introduce extra region-specific or promotional payment methods to improve your shopping experience.

Visible at Checkout – All available and active payment methods will always be clearly shown during the checkout process.

Currency Information

All transactions on Elvado are processed in US Dollars (USD), ensuring clear and consistent pricing for our customers.

Order Confirmation

Once your purchase is successfully completed, you will receive an order confirmation email containing all transaction details. If you do not see this email within a few minutes, please check your spam or junk folder, or contact our support team for assistance.

Troubleshooting Payment Issues

We advise taking the following actions if you run into any issues when checking out:

• Verify all of your account information again, including billing address and linked card details.
• Make sure your PayPal account has sufficient funds or a valid linked payment source.
• Check if your bank or card provider is blocking international or online transactions.
• Try using a different device, clearing the cache on your browser, or using a private/incognito window.

Authorization and Verification

Before any payment is completed, every order goes through an authorization and verification process to ensure the transaction is valid and secure. When you place an order, the system verifies the billing details and security credentials to confirm that the payment is genuine. Your order for your selected watches is only processed further once all verification steps are successfully completed. If any detail fails the security check, the payment may be declined automatically for your protection.

Taxes and Duties

All applicable taxes will be shown clearly at checkout before you complete your purchase. If your order is being delivered internationally, your country’s customs department may apply additional fees such as import duties or local taxes. These charges are not collected or controlled by Elvado and must be paid directly by the recipient at the time of delivery.

Payment Support

If you have any questions or concerns about payments, please contact our support team at Support@elvado.shop. We are here to help.

Reach Us

Business Name: Elvado

Business Mail: Support@elvado.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Business Address: 64850 Glacier View Dr, Bend, OR 97701, US